Contact Our Game Server Support Team
Need help with your game server? Have questions about CS2, Minecraft, or SA-MP hosting? Our team responds within one business day.
Get in Touch
Verified Support Ticket
Best for technical support, billing questions, abuse reports, and account help.
Start RequestEmail Verification
We verify your email first, then open the ticket directly in the customer panel.
Report Abuse
Use the verified request form and include domains, IPs, logs, and timestamps so our team can route it correctly.
Company Information
Legal Name
Cloudnovi BV
Company Registration
0727732404
VAT Number
BE0727732404
Country
Belgium
Response Times
Our support team aims to respond to verified support tickets within one business day.
Open a Verified Ticket
Submit the details below. We will email a verification link before creating the ticket.
Frequently Asked Questions
How quickly do you respond to support tickets?
Our support team aims to respond to all inquiries within one business day. For urgent technical issues, support tickets through your control panel receive the fastest response.
What payment methods do you accept?
We accept major credit cards, PayPal, and bank transfers for game server hosting payments. All transactions are processed securely through our payment providers.
Where are your game servers located?
Our game servers are located in Frankfurt (Germany), Belgrade (Serbia), and Zagreb (Croatia), providing low-latency connections across Europe.
Do you offer refunds for game server hosting?
Yes, we offer refunds within the first 48 hours of service activation if you are not satisfied with your game server. Please contact support for assistance.